Dispatch

Standard dispatch for all orders is 5 working days following embroidery / print designs approval, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service. 

Please note, dispatch is dependent on you promptly responding to any communication from Stitchesrus, such as to approve an embroidery proof or print. Failure to do so may impact on our ability to meet the originally specified time frame.

Returns
In the unlikely event that the item you receive is faulty, you can contact us to arrange a refund or an exchange.

Any item returned must be unworn, unwashed and complete with tags.

Where it is our mistake (for example we sent wrong thing or what you received is faulty) we will reimburse you for economy return postage and full refund.

If it is your mistake (for example you bought the wrong size, colour) we will accept a return for an exchange.

Items offered for sale that have been personalised (embroidered, printing) that have been made to order for you cannot be exchanged or refunded.

Due to the personalising of your garment we cannot accept returns on garments for reasons of sizing or colour. So please make sure size, colour and embroidery instructions you give us are entirely accurate.

Ordering the correct garment is the customers’ responsibility. Thank you